Belle Chasse Office Closure Information
Belle Chasse Office Closure Information
As part of our ongoing efforts to enhance efficiency and streamline operations, we will be closing our New Orleans office located at 1812 Engineers Road, Belle Chasse, LA, effective January 15, 2025.
With this change, customers will no longer be able to visit the Belle Chasse location for in-person product pickups. However, we want to assure you that this transition will not impact the quality of service you receive. Our team remains dedicated to fulfilling orders promptly, and we offer a range of convenient delivery options to ensure you continue to receive your products quickly and efficiently.
Please note that all employees will continue working remotely, ensuring the same high level of support and service you have come to expect from us. You can still reach your Technical Advisor or Customer Support team using their existing phone numbers and email addresses.
Frequently Asked Questions
Will servicing of my orders and quotes be interrupted because of the office closure?
No, there will be no interruption in the processing of your orders or quotes. Our team is fully equipped to work remotely, and we will continue to meet your needs as we always have.
How will this affect me coming into the Belle Chasse office to pick up an order?
As part of our operational changes, customers will no longer be able to visit the Belle Chasse location to pick up products in person. However, we are committed to ensuring that this change does not disrupt your experience with us. Our team will continue to fulfill all orders promptly, and we offer convenient delivery options to ensure you receive your products quickly and efficiently. If you have any questions about alternative ways to receive your products or need assistance, please don’t hesitate to contact us, and we’ll be happy to help.
Will my main point of contact change?
No, your primary point of contact will remain the same. If there are any updates to individual contact details, we will inform you directly.
How can I reach my Technical Advisor or Customer Service team after the office closes?
You can continue to contact your Technical Advisor or Customer Support team via their existing phone numbers and email addresses. You can still use the office phone number 504-392-3066. Should any of this information change, we will notify you immediately.
Are there any changes to the company’s contact details?
While the office location will be closed, all email addresses, phone numbers, and other communication channels remain the same. If any changes are made, we will provide updated contact information.
Will the quality of support or services be affected by the closure?
Not at all. Our commitment to providing excellent customer service remains unchanged. Our remote workforce has the tools and technology to continue delivering the same high-quality service you expect from us.
What if I need to meet with someone in person?
While the physical office is closing, we are happy to arrange virtual meetings through video conferencing or phone calls. Should an in-person meeting be required, we will work with you to make appropriate arrangements.
Will this change affect how I’m billed or invoiced?
No, there will be no changes to the billing or invoicing processes. You will continue to receive invoices and other documentation in the same manner as before.
Do I need to take any action in response to the office closure?
No action is needed on your part. Our team will handle the transition, and all services will continue without any disruption. Keep in mind that you will no longer be able to walk into the Belle Chasse office to pick up products or orders.
Who do I contact if I have additional questions?
If you have any further questions, please reach out to your account manager or our customer support team. We are here to help and ensure a smooth transition.
Is the company planning to close other offices?
There are no plans to close any additional offices. This closure is an isolated event, and we are fully committed to maintaining a strong presence in Louisiana and excellent service moving forward.
How will remote work improve or affect the service I receive?
Remote work allows our team greater flexibility and often leads to improved efficiency. With our cloud-based tools and collaborative systems, we can ensure that your service will continue to meet and exceed expectations.
Will there be any changes to your hours of operation?
No, our hours of operation will remain the same (Monday – Friday, 8:00 AM to 4:30 PM). We are fully available to assist you during our normal business hours. Our after hours emergency number remains as 1-800-293-4720.